01 Upgrade help
- On Upgrade, paste your ORPH key and use a fresh
sp_dccookie (recommended). Your email/username and password remain the alternative when the Password tab is enabled. - Removed from a family? Try Renew, or create a new account and upgrade.
- "Already Premium" means the account doesn't need an upgrade. Switch accounts or contact support.
02 Renewals
- Use Renew with your ORPH key and a fresh
sp_dccookie (recommended), or current Spotify email/username + password when enabled. - New-account creation is currently paused. If you need to move your library, use the manual transfer guidance on the Renew page.
- Keep your Spotify password and
sp_dccookie private. If a cookie stops working, sign in to Spotify again and copy a fresh value.
03 Keys & statuses
- Check a key's status in Key Info: active, used, purchase date.
- "Key already used" → request a new key or contact support.
- Keep keys private. Never share them publicly.
04 Availability
- Country out of stock? Check live stocks — restocks happen regularly.
- You can also pick a different available country. Minor catalog differences may occur.
05 Billing
- Keys are sold on a one-time basis. Reusable for life.
- Refunds are limited. See Terms for details.
- Need a receipt or plan change? Contact support.
06 Safety & account health
- Use strong, unique passwords. Avoid temporary or fake emails. Treat your
sp_dccookie like a password; never paste it into public channels or support messages. - Spotify locks the account? Wait and retry. Persistent issues → create a new account and upgrade.
- We never need 2FA codes. Never share OTPs in tickets.
Talk to our team.
Choose Slack or Discord for faster one-on-one help. You can always contact us by email.
We’re most active on Slack, then Discord, then Telegram. Ticket response target: within 24h. For urgent availability questions, check live stocks.